Hanoi City Gate Hotel

Great value for the price. Staff was friendly and helpful.

Wi-fi was pretty spotty in our room on the 6th floor.

Good location, beds were comfy, felt safe, pretty good for the affordable price

Bathroom sink was very very clogged, room was small and bathroom was tiny

Perfect location! Fantastic staff, they made arrangements for spa treatment and airport transportation!

Nothing!

It was super central in old quarter. Quiet, clean and comfortable.The front staff and cleaning staff were super nice and friendly! Tu (guy stuff) and the girl staff (didn’t get her name) were super friendly and helpful at all times!

Slightly too small

The hotel has good facilities and the location is pretty good. Although the room is not that big, it has everything you need. The room is clean. The staff is nice. Highly recommend it.

Very good location and excellent value for money. Does what it says on the tin. The girl on front desk was very friendly and helpful.

Room is slightly small.

Although the property is around the public market kinda trouble to find at first but this is on me I’m kinda tired.

nothing, they let me check in earlier because I’m just gonna be there for few hours. And the receptionist speak English she’s very nice.

I had a wonderful stay here! The receptionists, especially Juliet and Tu, were very friendly and welcoming. Juliet in particular was exceptional—always willing to help with travel-related questions and arrangements, which made my trip so much easier. The staff were also very accommodating to our needs and made sure we were comfortable throughout our stay.The hotel’s location is excellent, right in Hanoi’s Old Quarter on a vibrant street full of energy, shops, and food options. Highly recommended for anyone visiting Hanoi!

The property feels a bit old and might benefit from some light renovation, such as fresh paint in the hallways or exterior.

It is okay. I like the price and the bed is not that bad for 1 night stay it is good

The location is not good. It’s a street market right when you come out

As soon as I arrived Julie at the front desk welcomed me and showed me my room. Her service was perfect and she offered great recommendations for things to do. I booked a small room for myself, and I paid the same price I would’ve paid for a shared room in a hostel. I was not expecting much because of the cheap price and the ratings on Booking.com, but I was extremely pleased with my experience. This place deserves a better rating. It was clean, the service was great, and the location is ideal.

Close to everything. Staff was helpful and accommodating.

There is no breakfast like it says here on booking.comRooms did not have a safe like it showed in the pictures.

The staff was very welcoming and pleasant. Willing to make your stay better.

The location is not the best. Really busy street

We stayed at CityGate Hotel for 5 nights when we first arrived in Hanoi. Overall, the hotel was fine and in a great location. However, it’s right beside an active party hostel, so expect some noise in the evenings.The photos online were clearly taken quite a while ago—the hotel doesn’t look as polished in real life. We didn’t notice any unpleasant smells, but the exterior balcony doors didn’t lock properly. It looked like older balcony doors had been damaged and not replaced, with new ones installed just inside. If both sets of doors had been secure, it would’ve helped with noise reduction from the street.

Location is good. Staff friendly with a big smile. Room is quiet.

The cleanliness should be improved.

The hotel is close to the city center. Late check in possible.

Couldn’t find it at first because the address is not exact. Badly soundproved and very loud. Small rooms.

Location is great next to old quarter - hanoi

Hygienic and very customer friendly

Clean ,cool & quite....Comfortable

The lift needs to be changed Room cleaner come at the wrong time. Must Improve room facilities.

Bed was comfortable, central location

Although central, the hotels street was not ideal, very dirty, loud, smelly etc. The bed sheets were damp and the shower was cold.

Lovely stay at Hanoi City Gate. Great location and very friendly staff.

There was always hot water and the staff was friendly

Unfortunately the pictures are not indicative of the hotel rooms. The room was old and very small, with many issues. The appliances didn’t work (except the tv). It is located next to hostels and there is no sound proofing making it hard to relax or even sleep. Additionally, the entrance gets you straight to the bustling market making it hard to get through the road.